Get to the Inbox by SuretyMail


About ISIPP and SuretyMail

The Institute for Social Internet Public Policy (formerly known as The Institute for Spam and Internet Public Policy) is dedicated to providing analysis, information, and consulting on industry issues relating to public policies and processes regarding spam, email, email deliverability, and the Internet.

ISIPP’s critically acclaimed Email Reputation Certification service, SuretyMail, helps billions of pieces of email, sent by hundreds of businesses every day, to avoid the junk folder and get delivered directly to the inbox.

ISIPP’s customer service team prides itself on providing fast and effective customer service, helping our email certification customers to not only ensure that their email gets to the inbox, but also working with our customers when they have problems with email delivery to quickly get to the bottom of what is causing the problem, and helping to correct the problem so that their email can get back into the inbox. Our customer service response time is a particular point of pride, and distinguishes us in the industry as among the best at any price.

The Publicly Visible ISIPP Team:

Anne P. Mitchell Anne P. Mitchell, Esq., CEO

Anne P. Mitchell, Attorney at Law, is the CEO and President of the Institute for Social Internet Public Policy (ISIPP). A graduate of Stanford Law School, Anne has been involved in Internet law and policy issues, from both the legal and the technical sides, since 1998. She was the Director of Legal and Public Affairs for Mail Abuse Prevention Systems (MAPS), the very first anti-spam company. Following her time at MAPS, she was brought in as CEO of Habeas, another anti-spam company. Upon leaving Habeas, she founded ISIPP.

In her capacity at the Institute, Mitchell is involved with Internet policy issues ranging from email deliverability, to spam and identity theft, cyber bullying, and everything in between. She has advised state officials at the highest levels, and authored part of our Federal anti-spam law.

In addition to her duties with ISIPP, Mitchell is the Dean of Cyber Law and Cybersecurity at Lincoln Law School of San Jose, and sits on the boards of the Denver Internet exchange (Denver IX) and the Asilomar Microcomputer Workshop.

Shannon Kellogg, Customer Service Manager

Shannon Kellogg joined the ISIPP team in 2009, when she signed on as an administrative assistant. Shannon transitioned to a position in customer service in 2010, and in the summer of 2011 took the position of Customer Service manager. She says that one of the things that she likes best about working daily with SuretyMail customers is that “I’m constantly learning new things and still able to apply my talents and skills.”

Prior to joining ISIPP SuretyMail, Shannon worked as a consultant to online businesses, and also spent nearly a dozen years arranging work, study and travel abroad for high school and college students. She adds that in working with SuretyMail customers, she strives to provide timely, friendly and useful replies to their inquiries and as smooth an application process as possible.

When not helping our SuretyMail customers, Shannon enjoys spending time with her son, and exploring California, to which they just moved, with her husband.

In addition, ISIPP has many people who work behind the scenes making sure that our customers’ email gets delivered to the inbox, performing background checks on new customers’ email reputation, keeping our zones up-to-date, and whatever else it takes to ensure that you have the best email deliverability experience possible.