10 Things You Need to Know About the CAN-SPAM Act of 2003
We talk about CAN-SPAM often, and you may even hear about it from time to time when email spam makes the news, or when looking at your own email marketing policies, or, even, when dealing with spam complaints. But what exactly is CAN-SPAM and which parts of it are most applicable to you? Here are the 10 things that you NEED to know about CAN-SPAM.
We recently had a customer muse to us "I think there's got to be a phone number at the ISP that we could call, so we can ask them to explain the reason we are being sent to the junk folder." As most of you who read this probably know, well, there isn't such a phone number. But why not?
Did you know that certain popular buzzwords can actually hurt your deliverability? Spam filters, such as SpamAssassin, are commonly used computer programs that are used to filter email spam by integrating the program with the user's mail server. The filters apply certain criteria to determine whether an email is spam, and they use a point system to add up the suspicious attributes of the email.
For those of you who have read the intro of our Email Deliverability Handbook, you know […]
Our data suggests that a complaint rate of more than even 1 in 10,000 (.01%) can cause problems. This may happen as a consequence of direct actions by the ISP or as a reflection of something else. You may see issues mainly because you will be reported by recipients in a sustained trend.
We've heard a lot about whitelisting and blacklisting, but many are unfamiliar with the term "greylisting" and, to a lesser extent, "rate limiting." Greylisting and rate limiting are two additional but lesser used methods which some ISPs may employ to attempt to deal with spam and/or a sudden influx of bulk email.
We wanted to do a mid-year check-in to remind you to make sure that your emailing practices are staying in tip-top shape, and that your email marketing campaigns were minding their p's and q's to ensure maximum deliverability.
10 Things You Need to Know About the CAN-SPAM Act of 2003
By now everybody knows that business email addresses that go directly to one individual, such as jo********@ex*****.com, are considered personal data (personally identifiable information, or PII) for the purposes of GDPR and, increasingly, email privacy laws in other countries. But what about generic business email addresses, such as in**@ex*****.com, sa***@ex*****.com, or co*****@ex*****.com (also known as 'role account' email addresses)? The conventional wisdom is that those are not considered personal data, and so are fair game to add to your mailing list without prior consent. But not always, there's a catch!
10 Things You Need to Know About the CAN-SPAM Act of 2003
As we have always predicted they would, the shortcomings of the CAN-SPAM Act have given rise to new state email opt-in laws and email consent laws, in the form of their new personal data privacy laws. The new Connecticut privacy law, along with new privacy laws in Colorado, Virginia, and Utah, all require consent before you can send targeted advertising to someone whose personal data you have acquired.
Google Gives Gmail Mass Email Services the Boot
Users of mass email services such as Gmass, Woodpecker, Lemlist and others, that have been using Gmail's API to send bulk email that tricked recipients into thinking that they were receiving personal one-to-one emails, have been put on notice today by Google: "Applications that use multiple accounts to abuse Google policies, bypass Gmail account limitation, circumvent filters and spam, or otherwise subvert restrictions are prohibited from accessing Gmail API scopes."

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