Every so often we run into a sender who has a sense of entitlement - or even righteous indignation - about how an ISP should, must - even has to - accept their email. Whether because it's "requested" or opt-in or because it "complies with CAN-SPAM", the sender gets all in our face about how a given ISP has a responsiblity and duty to accept their email. Sometimes they even rant that it's required by {CAN-SPAM| tort law | the 1st Amendment | insert your favourite rant here}. Except, that's completely wrong.
We regularly get questions and comments, both in the course of our business day, and in casual conversation, which make clear that there is something that people just aren't getting - so here it is, put as plainly and clearly as we can put it: If you get too many spam complaints, your email is going to be junkfoldered.
Disclaimers. Whether in email, print marketing, or contracts, who reads them? I'll tell you who reads them: spam filters. How often do you think a user reads a message that starts with "You have received this message because you have opted in" or "You received this message due to your subscription" and thinks "Oh! That's right, I did ask for this, so I won't mark it as spam?" Now, how often do you think that a spam filter (or, indeed, a user) sees that and thinks "This must be spam"?
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We've talked more than once here about how not just your content, but the form and formatting of your content, can make a big difference to your email deliverability. It's something on which we can not put too fine a point, as some people just don't get it - others don't believe it - and yet others feel that it shouldn't matter, gosh darnit, especially if their list building practices are kosher and their users really want their email. But it does matter.
Most mailing software these days will allow you to personalize your mailings, and, not surprisingly, most commercial emailers take advantage of this, personalizing their mailings in all sorts of ways. Using the recipient's actual name when addressing them seems like it should be a really good idea. But it isn't always the best idea. In fact, here are 3 reasons that personalizing your subject lines, in particular, can get you in trouble with spam filters and users, and kill your email deliverabilty.
We're always thinking about ways that we can boost our customers' deliverability and email reptutation to previously unheard of heights. And, as we've mentioned before, open rates are becoming increasingly important. That is because ISPs look at your open rates to see if people are really interested in receiving and reading your email. So I got to thinking about things that can artificially suppress your open rates.
Many of our customers come to us concerned about one thing above all else: whitelisting. And, you can find email service providers who tout right on their front page "We are whitelisted with many major ISPs." Indeed, getting whitelisted used to be the holy grail of email delivery. Did you catch that? Used to be.
Some of you know that we have been quietly working on our Feed back Loop Reports service for a while now. Today, we are making it public! And not only that, but for a limited time, you can get our Feed back Loop Reports at a special price!
You may not have heard of drip email marketing, or email drip marketing, but I can assure you that you know what it is. You have either sent it, or received it, or in some other way come into contact with it. Wikipedia - not always the most reliable source, but in this case accurate - describes drip email this way: "Email drip marketing is a form of e-mail marketing where a company sends ("drips") email messages to subscribers on a scheduled basis established using e-mail marketing software."
Last week we talked about how if your email is not "mobile friendly", that is, if it doesn't render well on mobile devices, your email will not bring you the results for which you are hoping. And because once someone reads your email on their mobile device, they aren't as likely to read it on their computer, this is very important. Remember that open and click-through rates can directly affect your deliverability.
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